The Governors have adopted the LEA school-based Complaints Procedure (The Education Act 2002). The arrangements cover any matters that the school has a duty to deal with internally. These matters include such issues as complaints about the behaviour of a pupil or pupils towards another pupil; complaints about an individual member of staff’s action towards a parent or pupil; complaints about internal school organisation. The procedure for complaint falls into three stages: –
Stage 1: Informal Stage
Stage 2: First Formal Stage
Stage 3: Second Formal Stage
Appeals Unit (Tel. 01992 588542)
A complaint may also be taken further to Ministerial and Public Communications Division, Department of Education, Piccadilly Gate, Store Street, Manchester, M1 2WD.
Tel: 0370 000 2288 | Fax: 0161 600 1332
If parents are concerned about anything please contact the Headteacher so that the matter can be resolved at the informal stage.
(This information has been provided by the Conciliation, Advice and Appeal Service. A copy of the document may be obtained from school or the Education Department, County Hall, Hertford.)