The countywide service which looks after the needs of Hertfordshire’s wheelchair users is being centralised on the one site.
The service is currently based at two centres – in Kingsley Green, (formerly Harperbury Hospital) near Radlett and at South Mundells in Welwyn Garden City – but from Monday July 18, the service is coming together on the Kingsley Green site.
The decision to centralise the service at Kingsley Green was made following discussions with staff and users.
The advantages of the Kingsley Green site are:
We will now be able to offer a dedicated and fully staffed reception available during normal clinic hours offering assistance for people getting to and from the parking bays.
We will now be able to offer greater staff coverage during normal office hours, ensuring that users can speak to a member of the reception team rather than leaving a message on an answer phone.
Kingsley Green is easily located and is well served by the A1, M1 and M25 road networks. Users said that they found South Mundells hard to locate. Several residents of east and north Hertfordshire have already opted to have their Wheelchair appointments at Kingsley Green rather than South Mundells due to the ease of location.
Jo Burlingham, Assistant Director of Operations (Adult Specialist Services), said: “We have talked to our users and sought their views and ideas on how we can improve our service for them. We have now contacted all 6,500 to inform them of the new service arrangements.
“It will still be possible to book non-emergency patient transport for clinic appointments held at Kingsley Green (formerly Harperbury Hospital) and we are continuing to offer home visits or appointments at satellite clinics in east and north Hertfordshire where appropriate.”
Also from July 18, the approved repair service for wheelchairs in east and north Herts will be provided by Hertfordshire Community Equipment Service (part of Herts County Council). The service is based at Mundells in Welwyn Garden City, phone number 01707 292555
Amwell View School and Specialist Sports College
Mrs J. S. Liversage B. ED., Dip., B. Phil. (MSI)